Master Data Manager
Relocation: NO
Description Position Summary:
The Customer Master Data Management (CMDM) Manager is responsible for leading the IT team and collaborating with business leaders in the successful delivery of the Customer Master Data Management solution. This position is responsible for software selection, software development, global system implementation and definition of an ongoing maintenance and support strategy. The successful CMDM manager must be a strong leader and project manager with a diverse background in systems implementation (ERP, CRM, Business Intelligence and Master Data Management). The candidate is comfortable working with business implementers and leaders at all levels of the organization. This position has high visibility and accountability to senior IT and business leaders including the direct staff of the Chief Executive Officer (CEO).
Position Responsibilities Include:
• Reporting to senior IT management, this position works directly with the CMDM project leader to develop and execute the project plan
• Manages the overall software selection process (vendor score carding, request for proposal, statements of work and consulting services agreement).
• Drives the development of detailed requirements definition and system design documents.
• Works closely with the Infrastructure team in defining the solution architecture, performance expectations and system monitoring solutions
• Directs and leads the activities of three IT developers providing the overall vision, guidance, and regular coaching/mentoring
• Directs the work of and or manages external consultants/vendors and other IT staff assigned to the project.
• Responsible for the development of the CMDM - IT project budget, detailed project plans, cutover plans, and establishing the project processes.
• Ensures all CMDM - IT tasks in the project plan are on time and within budget
• Provides regular updates, project status reports and presentations to senior IT managers and key stakeholders
• Actively solicits, challenges and understands business needs, then advises and implements process and technical solutions.
• Translates complex technical concepts into basic business language and communicates to non-technical business leaders
• Documents all processes and develops standards and standard operating procedures (SOP’s) to assure successful implementation and ongoing user compliance
• Reviews test plans and facilitates test execution with key user groups to ensure that application meets requirements
• Works with vendor on bug management (validation, tracking, resolution, and implementation) and enhancement management.
Required:
• Ten or more years of demonstrated successful Information Technology experience in a high paced, execution driven, multi-business unit international business environment, with at least five years of business systems analyst experience
• Five years management experience with a staff of at least three IT professionals
• BS / BA in Computer Science, Business Administration or related degree or equivalent experience
• Solid understanding of data governance concepts, policies, and procedures
• Must be familiar with data cleansing tools (Trillium, Firstlogic) and data enrichment services (DNB, Acxiom, Experian etc.)
• Understanding of middleware and ETL technologies and tools
• Demonstrated project management experience leading major corporate initiatives (ERP, CRM, Business Intelligence etc.) with a variety of stakeholders
• Experience using defined project management methodologies
• Good understanding of the software development lifecycle
• Ability to influence decisions and negotiate upwards, downwards and sideways in a complex business environment
• Excellent verbal communication, written communication and presentation skills
• Excellent skills in Microsoft Office Tools such as Microsoft Excel, PowerPoint, Word, Visio, and Project
Preferred:
• High interest in candidates with prior experience leading at least 2 successful full lifecycle CDI / MDM engagements with technologies such as Initiate, Siebel UCM, Oracle’s Customer Hub, Purisma etc.
• MBA or Master’s Degree in Information Systems
• Good understanding of Lean Six Sigma concepts and principles
• Project Manager Professional certification
• Experience in data conversion in an ERP or CRM environment
